Microsoft tries Dynamics 365 Copilot with AI for ERP and CRM

a robot that is sitting on top of a box

Powered by OpenAI, Microsoft’s new Dynamics 365 Copilot is designed to help businesses with their customer relations and business operations. The goal is to make it easier for businesses to automate tedious tasks and improve their customer service.

In terms of its features, Dynamics 365 Copilot can be used to provide assistance in customer service tasks, such as responding to customer inquiries or managing customer orders. It can also be used to help with business operations, such as project management or sales pipeline management. The idea is that by using the artificial intelligence capabilities of OpenAI, businesses will be able to get more done with less effort.

Microsoft is no stranger to using AI to assist businesses. The company has been using AI for business tasks for some time now, including with its Office 365 suite of productivity tools. However, with Dynamics 365 Copilot, it is taking things to a new level. By using OpenAI, it is hoping to provide businesses with an even more powerful tool for automating their work.

Only time will tell if Dynamics 365 Copilot lives up to its promise. However, if it does, it could be a game-changer for businesses of all sizes.

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